Last updated: September 27, 2026
Returns and Exchanges
We take great pride in the quality of our artwork, and your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility
Returns are accepted within 7 days of delivery. To be eligible, the artwork must be in the same condition as received, in its original packaging. We reserve the right to decline returns that do not meet these conditions.
Non-returnable items
Custom and made-to-order paintings are non-returnable, as they are created specifically for you. Please review custom orders carefully before finalizing.
How to return
If your artwork arrives damaged, contact us within 7 days of delivery and include photos of the damage and the packaging. Claims without photographic evidence cannot be processed.
Refunds
Once we receive and inspect your return, we will notify you of the decision. Approved refunds are processed within 7–10 business days to your original method of payment.
Exchanges
To exchange your artwork, simply specify the desired piece in your return email.
Return shipping
Return shipping is the customer's responsibility, unless the return is due to a defect or an error on our part — then we cover all shipping expenses. The cost of the provided return label will be deducted from your refund.
Questions?
Contact us via the form below or at info@arttrekgallery.com.
Returns and Exchanges
We take great pride in the quality of our artwork, and your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility
Returns are accepted within 7 days of delivery. To be eligible, the artwork must be in the same condition as received, in its original packaging. We reserve the right to decline returns that do not meet these conditions.
Non-returnable items
Custom and made-to-order paintings are non-returnable, as they are created specifically for you. Please review custom orders carefully before finalizing.
How to return
- Contact us via the form below or at info@arttrekgallery.com with your order number and reason for return.
- Once approved, we will send you a return shipping label and instructions.
- Pack the artwork securely in its original packaging and include your proof of purchase.
- Send the package back using the provided label.
If your artwork arrives damaged, contact us within 7 days of delivery and include photos of the damage and the packaging. Claims without photographic evidence cannot be processed.
Refunds
Once we receive and inspect your return, we will notify you of the decision. Approved refunds are processed within 7–10 business days to your original method of payment.
Exchanges
To exchange your artwork, simply specify the desired piece in your return email.
Return shipping
Return shipping is the customer's responsibility, unless the return is due to a defect or an error on our part — then we cover all shipping expenses. The cost of the provided return label will be deducted from your refund.
Questions?
Contact us via the form below or at info@arttrekgallery.com.
